Refund policy
RETURN AND REFUND POLICY
Last Updated: August 9, 2026
At Celmire, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions that apply to returns, refunds, exchanges, damaged items, and order cancellations.
1. RETURN PERIOD
Eligible items may be returned within 30 days from the date of delivery.
To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received.
Products should be returned with their original packaging, labels, seals, accessories, and any other materials included with the order.
Proof of purchase or a valid order number may be required.
2. REQUESTING A RETURN
Please contact Celmire before sending any item back.
When requesting a return, please provide:
Your full name
Your order number
The item you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect
Returns sent without prior authorization may not be accepted.
3. RETURN SHIPPING
Customers are generally responsible for return shipping costs when returning an item because of a change of mind, personal preference, or another reason not caused by Celmire.
If you received an incorrect, damaged, or defective item, please contact us so we can review the issue and provide an appropriate resolution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping method when returning an item.
Celmire is not responsible for return packages that are lost or damaged while in transit.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly.
We may request photographs of the item, packaging, shipping label, or damaged area to help us evaluate your request.
After reviewing the information provided, we may offer a replacement, refund, or another appropriate resolution.
5. NON-RETURNABLE ITEMS
Certain items may not qualify for return after they have been used, opened, installed, assembled, altered, or damaged after delivery.
Non-returnable items may include:
Used or opened items that cannot be resold for health or safety reasons
Gift cards
Final sale items
Clearance items specifically identified as non-returnable before purchase
Customized or personalized products
Products damaged because of misuse, improper installation, improper handling, or improper storage
Items returned without their original packaging or essential components where required
Please contact us before returning an item if you are unsure whether it is eligible.
6. REFUNDS
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method used for the purchase.
Please allow up to 10 business days for an approved refund to be processed.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
7. EXCHANGES
Eligible products may be exchanged depending on product availability.
Please contact us before returning an item for an exchange.
In some situations, you may be required to return the original item and place a new order for the replacement item.
8. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be canceled or modified after processing has started or after the order has shipped.
If the order has already shipped, eligible items may be returned after delivery according to this policy.
9. REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing accurate and complete shipping information when placing an order.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, applicable shipping and return shipping costs may be deducted from the refund where permitted.
10. REFUND METHOD
Approved refunds will normally be returned to the original payment method used to place the order.
We generally cannot issue a refund to a different credit card, bank account, or payment method.
11. CONTACT INFORMATION
Celmire
8601 Partridge Point Rd #R
Suffolk, VA 23436
United States
Phone: +1 575-963-6569
Email: support @ celmire.store